Terms & Conditions

A. Orders for roasted coffees

1. We hand roast each batch of coffee and therefore roast your coffee fresh as ordered. We therefore aim to complete your online order within 24 to 72 hours during working days (Mondays to Fridays) and thereafter provide it to the third-party for shipping.
2. Payments can be made via Paypall or EFT and proof of payment need to be provided before roasting will commence and shipping of order will only take place once payment has cleared.
3. Coffee ordered online and paid in full will be shipped to you within approximately 24 hours within Gauteng and 72 hours outside of Gauteng. Please note that since the shipping is handled by a third party, we unfortunately cannot guarantee that it will reach you within the specified times.
4. Coffee ordered online can be collected form He Brews but must still be paid in advance by using the selected payment option.
5. Self-collection is only possible on Fridays from 9:00 – 14:00.
6. Coffees can be selected and paid cash or per debit or credit card at He Brews on Fridays between 9:00 – 14:00 but stock will be limited unless pre-arranged.
7. Should it happen that for some reason we cannot supply an item ordered and paid online, we will notify and refund you in full.
8. He Brews reserves the right to change any products and prices without prior notice.
9. He Brews reserves the right to change and modify the Terms and Conditions from time to time as deemed necessary with immediate effect after publishing it on the website. It is the user’s obligation to read the Terms and Conditions before each purchase and continued use of the website will serve as notice and acceptance of the adjusted and updated Terms and Conditions.

B. Green Beans

1. We aim to complete your online order within 12 to 24 hours during working days (Mondays to Fridays) and provide it to the third-party shipping agent.
2. Payment can be made via Paypall or EFT and proof of payment need to be provided before packing.
3. Shipping of order will only take place once payment has cleared.
4. Green beans ordered online and paid in full will be shipped to you within approximately 24 hours within Gauteng and to 72 hours outside of Gauteng. Please note that since the shipping is handled by a third party, we unfortunately cannot guarantee that it will reach you within the specified times.
5. Green beans ordered online can be collected form He Brews but must still be paid in advance by using the selected payment option.
6. Self-collection is possible on Fridays from 9:00 – 14:00 or as per pre-arrangement.
7. Green beans can be selected and paid cash or per debit or credit card at He Brews on Fridays between 9:00 – 14:00.
8. Should it happen that for some reason we cannot supply online ordered and paid green beans we will notify and refund you in full.
9. He Brews reserve the right to change any products and prices without prior notice.
10. He Brews reserves the right to change and modify the Terms and Conditions from time to time as deemed necessary with immediate effect after publishing it on the website. It is the users obligation to read the Terms and Conditions before each purchase and continued use of the website will serve as notice and acceptance of the adjusted and updated Terms and Conditions.

C. Contract Roasting

1. In order to qualify for contract roasting you have to be an individual or company supplying roasted coffee to clients of your own.
2. A form needs to be completed and submitted with your and your company’s details and submitted to obtain a login name and password from He Brews to access the online shop for this purpose.
3. Only roasted coffee orders of 5kg and above at a time is allowed.
4. We hand roast each batch of coffee and therefore we aim to complete your online order within 24 to 72 hours during working days (Mondays to Fridays) and will thereafter provide it to the third-party shipping agent.
5. Payments can be made via Paypall or EFT and proof of payment need to be provided before roasting will commence and shipping of order will only take place once payment has cleared.
6. Coffee ordered online and paid in full will be shipped to you within approximately 24 hours within Gauteng and to 72 hours outside of Gauteng. Please note that since the shipping is handled by a third party we unfortunately cannot guarantee that it will reach you within the specified times.
7. Coffee ordered online can be collected form He Brews but must still be paid in advance by using the selected payment option.
8. Self-collection is possible on Fridays from 9:00 – 14:00 or per pre-arrangement.
9. Should it happen that for some reason we cannot supply an item we will notify and refund you in full.
10. He Brews reserve the right to change any products and prices without prior notice.
11. He Brews reserves the right to change and modify the Terms and Conditions from time to time as deemed necessary with immediate effect after publishing it on the website. It is the user’s obligation to read the Terms and Conditions before each purchase and continued use of the website will serve as notice and acceptance of the adjusted and updated Terms and Conditions.

Refund Policy

He Brews strive to provide to you the best quality coffee we possibly can. Should you for some unfortunate reason not be satisfied with the quality kindly inform us per e-mail and we will contact you to resolve the matter.